Privacy Policy

  1. In compliance with the Personal Data Protection Act 2010 and its regulations, at Citrine Capital Sdn. Bhd. (hereinafter referred to as “Citrine”), we take privacy seriously and are committed to safeguarding personal information shared. This Privacy Policy (“Policy”) contains important information regarding the type of personal details we collect, and what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have provided us.

    In this policy, kindly note that references to “we”, “us” and “our” are references to Citrine, its employees, and any entity controlled by, under common control with, or controlling, Citrine; and references to our “affiliates” are references to the partners, agents, service providers, and contractors of Citrine.

  2. The type of personal data which we collect from you may vary depending on the nature of our relationship. This includes:-

      • personal information to establish your identity and background such as your full name, national registration identity card number or passport number, nationality, religion, gender;
      • contact information such as residential address, telephone number and mobile phone number, e-mail address, social media account details, or the details of any account you may have with any website or mobile application;
      • sensitive information such as your political affiliations and memberships with any organisations, criminal background, information relating to your ownership of or equity in any companies;
      • your computer’s internet protocol address and any other identifying information of any computer and/or mobile device which you use visit our website;
      • any record of your participation in any events and/or programmes organised or facilitated by us;
      • recording of calls placed by you to our company or employees;
      • pitch decks or investment proposal submitted to us which contains company information or relevant personnel information;
      • resumes or curriculum vitaes (CVs) when you apply for a job with us.
  3. The personal data provided by you to Citrine, or collected by us from you, or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed by Citrine for the following purposes:-

    • to communicate with you;
    • to administer the business or contractual relationship between you and Citrine;
    • to process any payments related to your commercial transactions with us;
    • for internal administrative purposes;
    • for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
    • to enable our affiliates to provide to you or offer to you information, assistance, events, programmes, products, and/or services;
    • to notify you of events, programmes, and opportunities which may be of interest or benefit to you;
    • to generate data, statistics, models, and reports for our internal use and/or for disclosure to our affiliates, government entities, and/or to any relevant regulatory authority;
    • to enable us to perform our obligations and enforce our rights under any agreements or documents we have with you or with other parties;
    • to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
    • to carry out assessment and background checks as part of any recruitment or selection process in connection with your application for employment with us;
    • to perform any function that is required or permitted by any laws and regulation or pursuant to any relevant regulatory authority.
  4. Citrine collects your personal data through the various means which we engage with you, from the following sources:

    • Citrine’s website – sites where we operate under our own domains/Uniform Resource Locators (URL), such as details of internet protocol address;
    • “Cookies” or similar technologies (“cookies” are data files stored on your computer or device which contain information relating to your usage of our websites);
    • E-mail, text and other electronic messages – interactions with communications between you and Citrine;
    • Social media platform – if you subscribe, follow, like such pages;
    • Offline and online forms - application or registration forms or other similar forms we collected via postal mail, events, etc.;
    • Participation in our programmes and events and/or the programmes and events of our affiliates;
    • Publicly available resources – directories;
    • Third parties - our affiliates, regulatory bodies or governmental agencies, the registry of companies, credit rating agencies or similar organisations, the media, marketing consultants, individuals connected to you such as your family members, friends, colleagues, and past and present employers, and/or from such sources that have your consent to share your personal data with us;
    • Data we create – over the course of our interactions with you, we may create personal data about you.
  5. We aim to keep all personal data as accurate, complete, and reliable as possible. The information provided must be, to the best of your knowledge, true, complete and accurate. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information.

  6. You have a right to request for access to and for correction of your personal data and Citrine respects these rights.

    You have the right to request access to your personal data, to request us to correct your personal data, and to withdraw any consent you grant to us to process your personal data. To exercise these rights, an email request should be made to [email protected]. When we receive such requests, we will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity. As part of our commitment to keep your personal data secure, if we are unable to verify the identity of the requestor, we may refuse the request. Please note to allow a reasonable timeframe for any change to your personal data to be reflected in our system and during that time, you might still receive communications from us.

    We would also like to inform you that in order for us to provide you with relevant information, products or services, you have the obligation to provide us with certain types of personal data. Conversely, some personal data may be voluntary or optional. We will inform you of any mandatory personal data. For example, a form may indicate that certain information is mandatory. In the event that you decline to provide mandatory personal data or withdraw your consent to us using such obligatory personal data, our ability to provide you with the relevant information, products or services may be affected.

  7. The confidentiality of your personal data is imperative to Citrine. The personal data provided by you to Citrine may, if required, be disclosed to the following parties third parties such as employees, our affiliates, sponsors, auditors, consultants, lawyers, and advisors, research institutions, prospective investors, event organisers, marketing agencies and consultants, social media channels and websites, credit rating agencies, government bodies, any parties which you have given us your consent to disclose your personal data to, or any to which disclosure is provided for under applicable law or required by any relevant regulatory authority, as necessary for any of the purposes stated above. Where personal data is provided to third party organisations, the personal data will only be transferred to such third parties that respect privacy and are under a duty of confidentiality to Citrine.

  8. We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

    We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for any legal or business purpose.

  9. Our online platform, including our official website and other social media pages may contain links to other websites operated by other parties, such as our business affiliates and partners whose privacy practices may differ to Citrine. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. You are advised to visit the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

  10. Citrine reserves the right to revise or update this Policy on occasion without prior notice to ensure that it remains in adherence to laws and any significant business changes. We recommend that you visit our website ( on a periodic basis to review the latest updated version of this Policy and the effective date of any changes.

  11. By engaging and communicating with Citrine, you acknowledge that you have read and understood this Policy and agree and consent to the use, processing, disclosure and transfer of your personal data by Citrine as described in this Policy. Should there be a need to retract your consent on processing your personal data, you shall write an email notice to Citrine to cease the processing of your personal data.

  12. If you have any questions or concerns about our Policy including our data practices for this website or its usage, you may contact us at [email protected] or write to the following address:

    Citrine Capital Sdn Bhd

    1F-11, Kompleks Kenari
    Jalan Kenari 19A
    Bandar Puchong Jaya
    47100 Puchong, Selangor

    Tel: +60 3 8082 7289

    This Privacy Policy was last updated on the date of January 2023 and approved by the Board of Directors. 

  13. This document has been prepared by Citrine Capital Sdn Bhd, and is intended solely for guiding the processes of the company. It is for information purposes only and should in no way be construed as a solicitation or an offer to buy or sell financial instruments, nor as legal, tax or financial or any other kind of advice. This document has not been approved by a regulatory body. Recipients are encouraged to contact their own advisers for an analysis of any information contained in this document. The information presented does not purport to be exhaustive relative to the recipient’s requirements.

    This Policy represents the entire understanding between the parties with respect to the subject matter hereof and supersedes all other written or oral agreements with respect to the subject matter hereof. If any provision of this Policy is declared invalid by a court of competent jurisdiction, such provision shall be ineffective only to the extent of such invalidity, so that the remainder of that provision and all remaining provisions of this Policy will continue in full force and effect.

    Any reproduction or dissemination, whether in full or in part, without prior written authorisation from Citrine is strictly prohibited. Citrine may not be held liable for an unauthorised use of this document by a third party.